Nikon d800 affected serial numbers

The serial number will help Users are able to register their product online to download software and firmware Many early model Nikon cameras like the F2 used a date code or sequence in the serial serial number, modern cameras like the D90 do not. Any ideas? DE serial numbers are different than D serial numbers. But thank you for taking the time to share the procedure and results.

The camera does exhibit the issue albeit it's nowhere as bad as it was in the early months of production. Still not good enough. When I first got my D last June in Canada I quickly tested it in sunlight and noticed the right side was slight back focused with the left more pronounced.

Canter Af and view voiew was accurate. Luckily I was able to send it in to Nikon located in Mississauga, Ontario and after speaking to the service rep that I dealt with my D they were able to repair it in one service. Now extreme left and right af is the same with pd vs live view. I did noticed that with incandescent and florescent light throws off the af.

So I did my fine tune in natural light. Only 1 lens need af and that was a We dig into the detail The Nikon Z mm F2. With a versatile focal length range and a fast aperture for low light photography and blurry backgrounds, this lens promises sharp imagery and smooth bokeh with minimal aberrations.

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Unfortunately, we're in a Fog of War type situation here with an untrained army. The fact that there are so many small details that play a part in trying to get reliable test results and the fact that Nikon is completely silent on any information that would help users figure those things out is part of our problem.

I've outlined what I think are the best steps to take to try to figure out if your camera has a problem. I can't say with certainty that those are the right steps, only the best I'm able to come up with based upon what little we do know and the testing I was able to do briefly with an affected body. If I'm wrong in any of my instructions or assumptions I'd like to know how I'm wrong so that I can correct them.

If you're getting vague results or ones that are difficult to interpret subjectively, I'd guess that your camera doesn't have the problem I've been investigating or there's something wrong with your testing protocol. There's just been such a dramatic difference on the bodies that have the problem that I'd tend to recommend that you not over obsess unless you see a highly dramatic and unexpected difference.

Finally, a very cogent comment from one reader in response to my comments about what action Nikon should take: "why would Nikon want ANY user to have a defective camera in their hands? When it works as designed it's exceptional in performance and a great ambassador to what makes Nikon products good. But if Nikon knows they shipped some number with faulty data stored inside, why wouldn't they want all of those back to update? Do they really want a common comment from the user base to be "yeah, it's 36mp but it doesn't focus very well"?

More and more it's becoming clear to me that Nikon's immediate response should have been "oh dear, we've made a mistake, let us fix that for you. A Haiku of Sorts Okay, I've depressed you again. Time for another humor interlude. As I parsed responses to my focus survey I discovered that the software I use has the ability to bring up Word Clouds for questions where I allowed an open-ended text response basically an analysis trying to show the most important words and phrases it thinks it found.

The first time I pulled that up I found a very interesting haiku that made me laugh. As more and more responses came in now over tests cataloged, keep them coming , the haiku changed. In fact, it's gotten downright specific and to the point. I still laugh when I see it. Here's what I saw this morning when I pulled up the Word Cloud for "Which of the following characterize what you found?

Sensor Soft Worse than the Right. No problems on same test done with D, and no problems with Live View. Hmm, tough question. It could be field curvature unlikely though, it should still focus fine in the VF but the rest of the frame would be soft, and this effect would be symmetric left-right. Hi Mein, yeah i did use AF fine tune The viewfinder is never a true indication of focus. Live view focus and viewfinder focus are two separate things.

The important one is the live view focus. If your live view focus is perfect be happy. You viewfinder focus requires additional accuracies, over and beyond live view focus.

The viewfinder focus only counts if you do manual focusing through the viewfinder, which you should never do since they can be slightly different.

Just had my D back from Nikon UK after about a fortnight. It has exactly the same lefthand focus problem as it did before I sent it to them. I have contacted them again and await their reply. Two weeks to do nothing, well done Nikon UK. Their internal communication needs help. Had a reply from NIkon UK. Need to send it back again obviously , however it will be fast tracked this time? Not that I have anything but the utmost respect for tea-ladies, they do a sterling job and without their endeavors the UK would be nosediving even faster than it already is.

Sorry to hear that, Peter. One of the problems is that the issue is not as noticeable if a 50mm f1. So I am enclosing a step by step guide and a set of. Agreed — but I was told that was the procedure they were given, and their setup is sensitive enough to detect and adjust for the error even if a 50mm is used…just relaying the information I have.

The fix apparently requires new parts as well as tedious adjustments. If the demand for the key parts compete with production, and the new parts sometimes suffer the same problem, the fix becomes hit and miss.

Nikon can not continue to put out bad product. Nikon should test and screen all D for focus problems before shipment. The test only takes a couple of minutes. The fix is a different story. Nikon can not continue to fail to repair product sent in for focus issues. All returned D should be tested, and if not successfully repairable the product should be replaced with a tested and passed unit.

Agree with ; however, errors do happen, and the distinguishing mark of a company is how they deal with the fallout from the problems.

What really concerns me is that in some countries, Nikon is denying point blank that there is any problem at all…. Hi Ming, I have heard rumblings that the same problem can sometimes be seen in other high end Nikon camera bodies. The loan D4 I was given while my DE was in also displayed the same issues. I think Nikon should offer firmware with additional and individual focus fine tuning points for all the cameras selectable focus points as well as for additional points along the focal lengths of their zoom lenses.

Except, the internet makes everything visible and everybody an expert…. Most people would never know, never need and never use it. But it would save Nikon a lot of money in production and service and it would make a few users very happy. From all the various posts across the web, it seems fair to say that their customer service arm is mismanaged.

There is definitely a lack of communication between various divisions. Aside from those based on geography, my experience exposed no acknowledgement of work done via the online service examination of images, detailed descriptions etc. Just incredible. It might also be worth noting that it became clear that the online support is outsourced to Stream Global Services which might also help explain the disconnect, both operationally and mentally.

I hope it works out, I really do. Nikon in most countries needs to know that the web is two way: good service and bad service stories propagate equally, except most of the time the bad ones linger for longer…. Thanks… I appreciate the sentiment. But I feel for PeterJ for the UK who went through the whole ordeal only to end up right back where he started. I would almost say that there is more a bias towards bad service stories than good ones because on balance, people will be moved to chirp when their experience is below par.

I have seen a smattering of success stories so that alone gives me hope, but all companies need to pay better attention to major forums and blog comments as they are canaries in the mind shaft on customer sentiment. I can only hope Nikon HQ is reading this; I know Malaysia does, which might at least partially account for the service I received.

Ming, great site, and good job on reporting this. However, regarding the argument about not having enough resolution before… Total bunk. Better yet, the AF sensors are positioned at exactly the same spots on FX lenses on either camera. Both are 51 point AF systems with the same point pattern I know, I own both. If there were AF errors on the D, we would have seen them. I checked mine closely — none exist.

The camera is 4 years old and still focuses perfectly having never needed any service. Thanks — no, I should have been clearer: the issue is with resolving power at the edges of the lenses, not the AF system. The AF system definitely has issues, because mine focuses properly now…. I believe that the Nikon D focusing problems are indicative of a shift in camera manufacturing technologies.

Both Canon and Nikon are trying to reduce cost by loosening manufacturing tolerances on both bodies and lenses. Instead they are introducing adjustments such as lens correction factors.

This works fine for primes but only partially for zooms. One of my high end zooms while corrected at the long end is still unacceptably soft at the wide end. In other words separate correction factors for center focus, left focus etc. One thing is clear. Something has to happen.

The combination of tolerances and technologies used in the D does not appear to yield a reliably reproducible camera.

Now the rest of the Nikon D has to catch up. Have a look here. If so it appears Nikon Malaysia are using more advanced calibration technology than Nikon in Europe. It could be entirely manual too. Is there a DE serial number past which Nikon guarantees that the focus calibration is correct?

I will place an order again once we pass this point. That is not the answer I was hoping for. However, I think that Vincent has a better response below. At this point, we are all speculating. I can only advise that you test the camera you are going to buy before you buy it. Thank You, that is my own conclusion as well. You would think, however, that after a certain date or serial number Nikon would include these tests in their own quality control.

This statement, if true, strongly implies that Nikon has found the root cause of the issue. If this is true then you would expect Nikon to have corrected the issue by the next batch. Due to strong demand Nikon is running with a very lean supply chain for the D I hope it will work out with their second attempt.

But trying to ignore the problem? Sounds like they just shifted the AF offset to fix the left problem without trying the other areas. Sorry to hear that.

I will keep you updated how the camera and the lenses behave after the second fix. At least your result and a few others are showing that there exists a fix. I drop my d june 22nd at long island nikon center. No idea. Nikon has analyzed some test images and concluded there is an issue. Your posting make me nervous about timing, but hopefully we both will have better luck going forward.

Check with them first whether they can do it on the same day, if not, get them to send it back to you. I brought it into Melville this morning with my fingers and toes crossed. In chatting up the person processing the drop-offs, I found that there were a number of technicians out of the office around the July 4 holiday here in the US; that could be part of the delay.

Or to the Petaling Jaya location? Or Pulau Pinang? And any sense if they are swamped with these D tune ups or not? I am living in Malaysia on a work assignment, and am considering getting the D here since I have several months to go. Any idea on the serial numbers that might be new enough to avoid this issue? What is your serial number range? Maybe this is a question I can ask Nikon Service [Decward]? HQ at Petaling Jaya. All of the big repairs will land up back there anyway. All first batch cameras.

However, if you get the A1. How do they know the 50 1. If the calibration lens is out will it not affect the ther lenses we use. My 50 1. Hi ming, i have brought my d and all lenses to nikon switzerland. They confirmed to me that they can fix only the center Point focus issue, not the left issue.

Or you shure that the left corner issue had been corrected in malaysia? An other question: looking for a wide monofocal lens and I have asked you thought about the new 28 mm. At that time you had no experience with it. And lastly: highly appreciate your outstanding contributions. Suppose to af fine tune on some of my lenses today so that I can do some test shots but was held up due to some other last minute commitments that cropped up.

Will comment once I have the opportunity to test some time next week. I was told to wait for 2 weeks when I send in. Tack sharp too! Overall, I guess the issue is fixed. MT, thank you for being meticulous in discovering and highlighting the issue. Great news and thanks a lot for keeping us updated. Waiting for DE, hopefully factory calibrated…. Was reading through DE amazon reviews … just shipping out Feb 7 orders during the first week of July..