Palace resorts update

Purely Palace When the time comes for your eagerly-awaited vacation you need to know you are in safe hands. Tests will be conducted on property at no cost to guests who have booked a minimum of 5 nights at our resort for up to two guests per room traveling to a country which requires a COVID antigen rapid test for entry into such country.

Results will be received within 30 minutes at our resorts in Mexico and Jamaica, and documentation will be ready for guests to present at the airport for their journey back home. Guests can contact the concierge to schedule their departure test as soon as they check in. Flexible booking policy related to Covid All existing and new reservations with a travel date between December 31, and January 31, , may be modified to a different date subject to availability penalty-free.

If you are visiting Mexico from the US: There are no country-specific Covid related restrictions for visitors arriving to Mexico.

If you are visiting Mexico from Canada: There are no country-specific Covid related restrictions for visitors arriving to Mexico. If you are visiting Mexico from the UK: There are no country-specific Covid related restrictions for visitors arriving to Mexico. Are facemasks mandatory for guests? What preventative measures have been taken at Palace Resorts properties? Uniforms will be completely sanitized. Footwear will be properly disinfected. Guests will be encouraged to check-in online through our resort app.

Doing so reduces direct contact at the reception area by up to 90 percent. Floor markers have been installed to respect social distancing guidelines. Acrylic protective barriers have been installed at all guest check-in areas to protect both the guest and team member.

Each guest will be asked to sign a declaration of health, confirming they are free of any COVID related symptoms, have not had tested positive or come into contact with anyone that has tested positive for COVID in the last 30 days. All mattresses will be professionally steamed to help eliminate any harmful viruses and bacteria. Upon guest departure, each room will undergo a complete disinfection process using an electrostatic nebulizer system.

Sanitation tablets will be installed in air conditioning units to eliminate potential viruses and bacteria. A health certification will be placed in each room, guaranteeing that everything has been completely disinfected to the highest and strictest standards.

Guests will also receive a personal hygiene kit in their rooms, which will include antibacterial gel, facemasks for optional use, one per person and disinfecting wipes. Indoor and outdoor soft furnishings will be disinfected and spaced according to social distancing requirements.

Entertainment venues will be disinfected throughout the day and will undergo a deep sanitation process at the end of each performance. At shows, families will be seated with enough space between families to respect social distancing guidelines, and our indoor entertainment spaces will have a maximum capacity.

Nightclubs, bars, and other public facilities, such as The Playroom Kids Club, Wired lounge, and the Fitness Center will have a maximum guest capacity. The number of people in elevators will be limited, and antibacterial gel dispensers will be placed at each elevator door Spa and beauty salons will offer sanitized check-in areas, common areas will be limited to maximum capacity, and all hot tubs and hydrotherapy areas will be kept at controlled temperatures to limit the spread of germs.

Get ready to enjoy delicious meals and premium beverages at our magnificent gourmet restaurants. Yes, this is the Palace Life. Joining our Palace Elite family could be one of the best decisions of your life. Ground Airport Transportation. View More. Exclusive Access to Properties.

Get Even more out of paradise with resort Credit! Resort Credit is our way of saying our Palace is your Palace, and we want you to indulge. Resort Credit is almost like cash. Use it to pamper yourself at Awe Spa, swing your heart out on our Jack Nicklaus Signature Golf Course, take in the majestic natural wonders with exciting trips, enjoy the swim of a lifetime with dolphins, and much more! Golf View More. Spa View More. Dolphin View More. Vacation like a distinguished traveler through our All-Inclusive Plus Plan.

Get ready to enjoy delicious meals and selective beverages at our magnificent gourmet restaurants. Yes, this is the Palace Life. Joining our Palace Premier family could be one of the best decisions of your life. Use Resort Credit in conjunction with these exclusive Palace Premier offers to surpass your wildest expectations, and indulge in spa treatments, exotic getaways, and other well-deserved luxuries.

Exclusive Access to Properties. Make our palace your palace. Palace Premier members enjoy lavish room upgrades, choice accommodations, and privileged access to our world-class spas.

Luxury Airport Transportation. For Palace Premier members, awe-inclusiveness begins the moment they step off the plane with our premier airport transportation services.

Are you ready for something even more AWE-some? Upscale your experience to the highest. Moon Palace Cancun. Moon Palace Jamaica. Le Blanc Spa Los Cabos. Le Blanc Spa Cancun. Cozumel Palace. Sun Palace. Beach Palace. Playacar Palace. Discover The Palace World.